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NortheastTel News & Information

SPAM and ROBOCALLS – Telemarketing and Scams

NortheastTel is aware that there has been a major increase in the number of spam calls received by our customers and we are working toward finding ways to help alleviate the aggravation. A recent ruling by the FCC will allow telephone companies to take further steps...

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Customer Feature – Tubbs by Grubbs

Today we kick off our first of many customer feature posts. We want to start featuring our business customers who have put their trust in us to help solve their communication, networking and Internet needs. Our first featured business is our newest, Tubbs by Grubbs....

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5 Reasons to Upgrade to a VoIP Phone System

Having a VoIP business phone system in your office is a great way to keep open communication with your colleagues and employees without having to worry about paying a hefty price tag. With a VoIP phone system, you can provide your business with a multitude of features...

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How to Handle Unwanted Calls

Every so often you may run into a situation where you do not want to accept and/or talk to a person calling your home. This usually is the case with calls from solicitors, or possible scammers. Here's a list of things you can do (besides just saying "no thank you" and...

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Hosted PBX Service - VoIP for Business

Our newest product for businesses is a Hosted PBX service that can be offered to any company with high speed internet access. This VoIP (voice over IP) service utilizes a company’s internet connection to supply their telephone service from our central office located in Collinston, to any location in the state as long as they can meet the minimum high speed internet requirements.business-phone

With Hosted PBX service, a business has the option of having internal extensions, multiple lines with a variety of line features, and the choice of a basic or premium telephone set. We also offer other business grade options such as having music on hold, an auto-attendant, toll free service, and conference bridging.

Whether you are a small company who wants extensions in one office or to an office next door, or an expansive business with employees who work from various locations, our Hosted PBX service can offer a solution that would keep your employees connected to your  customers and each other. Contact our business office today to find out more information and to schedule a site evaluation to see the value of service we can offer your business.

WHY YOU SHOULD KEEP YOUR LANDLINE

NortheastTel Telephone Service – Why you should keep your landline

Article from Kings County Office of Emergency Management in Hanford, CA.

Have you noticed how many people are giving up their landline phones for cell phones? If you do still have a landline, do you have an old stand by “corded phone” or is it strictly a cordless? With technology improving at warp speed, many are trying to cut back and save money wherever they can. Many are depending on their cell phones as their only source of communication, dumping their landlines. That concerns me and I will tell you why….cellular networks can be useless during times of emergency!

Have you ever thought in an emergency just how reliable your cell towers will be? Just this past fall season, on two occasions, not only did I lose power for a time, I also lost cell phone service for over a week each time; apparently it takes a week per 1 day of power outage to get your cell service back. While the towers were in repair I was cut off from the cell phone world; no calls, not texts, unable to communicate with my two college kids who rely solely on their cell phones for communications! Wow, what a wake up call! Of course, I still have my landline-cordless phone as well as the good ole fashion corded phone! When you lose power, you can always plug in your old stand by – setting aside your cordless phone- cordless phones will not work when the power goes out.

When dealing with emergency preparedness, I had learned early on that it is never wise to get rid of your landline phone. When all else fails, your trusty landline phone will be there for you, ready to dial out and receive calls.

Top 15 reasons to keep your land line phone

  1. Emergencies (911): You will receive a quicker response if you have to call 911. You will not only be easily located, but also more specifically located than if you called 911 from your cell phone. What if you were choking, having a stroke or heart attack and could not speak to give directions over the phone? Simply calling 911 from your landline will get you the most accurate and quickest response.
  2. Power Outages: Landline phones have proven to be the most reliable in a power outage. Make sure you have an old-fashioned “corded” phone to plug in. I have a Trimline corded phone with big square push buttons as my good ‘ole standby. I keep it in the box it came in the kitchen next to the landline outlet.
  3. During and After Natural Disasters: Landlines have also been proven more reliable during and after natural disasters than mobile devices.
  4. Security: Hackers cannot gain access to conversations on a land line.
  5. Better Quality: With all the advances in phone technology, the landline still has better sound quality than a cell. Some cells, like mine, have this awful delay when talking so that by the time the person on the other hears my voice, it sounds as if I am interrupting their conversation.
  6. Alarm Systems: Most security alarm systems require that you have a home phone to connect to.
  7. No charging batteries: You do not have to charge any batteries with a landline phone, and if your power is out for a while, you will not be able to charge your portable cordless phones either.
  8. No dropped calls: Have you ever been in the middle of telling a great story and your call was dropped without you even hearing it? Now, you wonder, how much of the story did the person on the other end actually hear? More importantly, how much do you have to repeat?
  9. Private conversations: Cell phone conversations are sent through waves and it is more possible for someone to hear your private conversations, as well as with a cordless phone. However, your trusty landline conversations are sent through cable making it harder to break through a call.
  10. Faxing capabilities: If you are used to faxing from your home, you must have a landline connection.
  11. Babysitter does not have a cell phone: If your babysitter does not have a cell phone, how is she going to call you or 911 if there is an emergency? Better yet, how are you going to call to check in on your precious one?
  12. Collect calls can only be received to a landline phone: You may think you may never need to receive a collect call, but what if your kids call from school or adult children from out of town, or maybe a family member is traveling and has had an emergency? You just never know.
  13. Peace of Mind: Cell service, no matter how advanced, is not as reliable as a landline.
  14. Always there when you need it: Have you ever misplaced your cell phone? In an emergency, time is of the essence. A landline phone is always in the same place.
  15. Green & healthy: Landlines have no toxic batteries and are especially safe for children and expecting mothers.

In an emergency, failure is not an option!

How to make an emergency communications plan

The next time you are working on your emergency plan, remember to include communications as part of that plan; making sure you are phone covered.

Establish a “home base” for making emergency calls with a centrally located, easily accessible landline phone. Maybe it is your parents’ home; maybe it is your home.

Designate a safe location within the home during an emergency and establish a safe way out of the residence.

Make an inventory of communication items including all landline phones, wireless phones, batteries, and chargers.

Make a list of emergency contact numbers. The more choices you have to reach 9-1-1 in an emergency, the better, and a corded landline phone should be one of those options!

For the safety of you and your family, you should always plan with this in mind…“Failure is NOT an option!”

Article from Kings County Office of Emergency Management in Hanford, CA.

NortheastTel RECOGNIZED BY NTCA AS GIGABIT CERTIFIED!

Boston, Mass. (September 22, 2015)—NTCA–The Rural Broadband Association, the premier association representing nearly 900 independent, community-based telecommunications companies that are leading innovation in rural and small-town America, today announced at its annual Fall Conference that WK&T has been named a Certified Gig-Capable Provider in the first month of a national program highlighting independent telecommunications providers delivering gigabit broadband speeds.
GIG_Seal

As a Certified Gig-Capable Provider, Northeast Tel joined a national campaign spearheaded by NTCA to build awareness and industry recognition of community-based telecom providers that have built communications networks capable of delivering Internet speeds of up to 1 gigabit per second, which is 100 times faster than those currently available in many U.S. households. In addition to national recognition, certified providers also received tools to promote themselves as a Gig-Capable Provider in the communities they serve and will be recognized in NTCA media, on the NTCA website, and during association conferences and events.

To achieve certification, telecommunications companies must show that gigabit technology is currently commercially available within 95% of one or more exchanges within their serving territory and that such service can be provided without new trenching or stringing new aerial facilities. This statement must be confirmed by a letter from an engineering firm or other independent source involved in the company’s network planning, deployment or operation.  WK&T has a gigabit connection available in 100% of their service territory.

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CLOUD-BASED SERVICES: MAXIMIZE EFFICIENCY WITH BROADBAND AND THE HELP OF THE CLOUD

Technology services and devices come and go. When it comes to computer storage, floppy disks and Zip Drives are considered ancient history. Even DVDs are practically becoming antiques.

The latest computer storage technology is cloud-based services — meaning your files, data and programs are accessible on your computers and devices, but are hosted on secure, redundant servers at an offsite location. Unlike many storage options in the past, the cloud has staying power for one simple reason: Combined with a fast Internet connection, the cloud is accessible anywhere in the world.business cloud

Just like logging on to an email account, the information stored in the cloud is always available. The cloud allows users to access the fastest and most up-to-date hardware and software, without the cost of buying, updating and maintaining equipment. It also lets you share software with multiple people and stay current with the latest updates.

Some of today’s top providers of cloud-based services are Dropbox, Amazon Cloud, Google Drive, Microsoft OneDrive, Box and Apple iCloud.

Additionally, for many small businesses, file sharing is key. Cloud-based services allow users to share in project tracking, accounting and document management — saving users both time and money. And when a document is updated in the cloud, the changes made are reflected on each user’s account. No more keeping track of versions sent back and forth over email — the cloud makes sharing seamless with the most efficient options available.

In 2013, a survey conducted by the National Small Business Association showed that 57 percent of small businesses are using some form of cloud computing — compared to only 5 percent in 2010. By 2020, industry experts predict that more than 80 percent of small businesses will be using the cloud, according to a joint survey conducted by Emergent Research and the financial software company Intuit.

But the benefits of the cloud aren’t limited to small businesses. When a disaster strikes, no one wants to be left without their most important photos, documents and music. Rather than trying to spend weeks recovering lost data, the cloud provides a virtual environment to keep data up and running.

In order to make the most of cloud-based technologies, a high-speed Internet connection is crucial. For a small business or personal user of cloud services, broadband Internet speeds are essential in order to share large files, as well as run hardware and software services effectively.

Benefits of Cloud-Based Services

    • Cloud-based files work easily with Mac- and Windows-based computers.
    • Whether you’re on a smartphone, tablet, laptop or desktop computer — files, software programs and hardware systems are accessible with the cloud.
    • The cloud provides the peace of mind necessary to know that your important data is always safe, secure and accessible from anywhere in the world.

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MAKE YOUR BUSINESS A ‘HOT SPOT’ FOR THE COMMUNITY

Survey shows that providing Wi-Fi can boost interest and traffic to your business.

WifiStaying connected is vital in today’s society. These days, it seems like everyone has a smartphone, tablet or other connected device. Whether you use your phone’s data functions for email, GPS tracking or social media, having a Wi-Fi connection is great way to stay connected and keep your mobile data usage to a minimum. A few years ago, it seems like the only “hot spots” — businesses providing wireless Internet — were coffee shops.

But now, Wi-Fi is popping up in dentist offices, tire shops, hotels, restaurants and a host of other businesses. Wi-Fi is an Internet service which allows multiple devices to work on a single connection, without actually being physically connected to a modem with wires. And anywhere customers are waiting, people are often using their mobile devices to make those wait times seem shorter. Providing Wi-Fi makes it easier for some customers to spend more time at your business and often increases customer satisfaction.

One survey conducted by Bredin Research shows significant improvement in sales, traffic and satisfaction when a business offers Wi-Fi. According to the survey, some business owners say Wi-Fi has become as big of an attraction in a lobby or waiting room as magazines, community bulletin boards, candy or water. Of those surveyed who already provide Wi-Fi, 79 percent say it helps keep customers happy while they are waiting.

More than half of surveyed businesses that provide Wi-Fi say customers spend more money during their visit because of wireless Internet. Also in the survey, more than half of the business owners believe Wi-Fi brings in new customers and encourages repeat business.

In turn, if customers have great experiences at your business and have access to the Internet, they are more likely to promote your business through their social media channels. People notice where others “check-in” on Facebook or where they leave positive reviews.

Beyond the customers, the survey also indicates that more than 90 percent of businesses see employee productivity benefits when a they use a wireless network. Respondents specifically mentioned employees using Wi-Fi to track inventory and hold online conferences.

If you’re interested in Wi-Fi for your business, don’t overlook the need for a high-speed connection to keep everyone’s data running smoothly. Broadband Internet speeds are essential to ensure that everyone connected can have the best possible experience using your Wi-Fi.

Consider turning your business into a Wi-Fi hot spot and start seeing happier customers and an increase in revenue. In the end, it’s a small investment with the potential for much larger returns.

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About NortheastTel

Headquartered in Collinston, NortheastTel provides advanced broadband, voice, and web hosting services to over 1,000 residential and business subscribers in Northeast Louisiana.

We are proud to be your local telecommunications provider and are committed to providing you with the most technological advanced communication services available.

info@ne-tel.com

318 874-7011

6402 Howell Ave. | Collinston, LA |  71229